Last updated: June 19, 2026
This End User License Agreement ("Agreement") is between you ("Customer," "you," or "your") and Pulse AI LLC ("Pulse AI," "we," "us," or "our"), a Michigan limited liability company, regarding your use of the Pulse AI voice assistant service ("Service").
By accessing or using the Pulse AI Service, you agree to be bound by this Agreement. If you do not agree to these terms, do not use the Service.
Pulse AI provides an AI-powered phone agent for restaurants that:
Subject to your compliance with this Agreement, Pulse AI grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your restaurant business operations.
The Service is provided on a subscription basis. You agree to pay all fees associated with your chosen subscription plan. Subscription fees are processed through Stripe and are non-refundable except as required by law.
Pulse AI does not process, store, or transmit your customers' payment card data. Customer payments for orders are handled entirely by your point-of-sale system (for example, Square or Clover); Stripe is used solely to collect your Pulse AI subscription fee.
We collect and process data necessary to provide the Service, including:
Your use of customer data must comply with all applicable privacy laws. See our Privacy Policy for details on how we handle data.
By connecting your POS system (Square or Clover), you authorize Pulse AI to:
You are responsible for maintaining the security of your POS credentials.
You agree not to:
We strive to provide high uptime but do not guarantee uninterrupted service. We are not liable for service interruptions, including those caused by third-party services (Twilio, OpenAI, or your POS system).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA ARISING FROM YOUR USE OF THE SERVICE.
Either party may terminate this Agreement at any time. Upon termination:
We may modify this Agreement at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.
When you or your customers use the Pulse AI phone system, we may send transactional SMS messages on behalf of your restaurant (e.g., order confirmations and pickup information). By using the Service, you and your customers agree to the following for that program:
Consent to receive these messages is obtained when the customer calls the restaurant's published number and completes (or attempts) an order; the system may inform them that they will receive a text confirmation.
The Service, including its software, design, and trademarks, is owned by Pulse AI LLC or its licensors and is protected by intellectual property laws. The menu, business information, and other materials you provide remain yours; you grant Pulse AI a limited license to use them solely to operate the Service for you.
Pulse AI respects the intellectual property of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe material made available through the Service infringes your copyright, send a written notice to our designated agent at team@pulseai.studio including: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and where it is located; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We will respond to valid notices by removing or disabling access to the material, and we may terminate the accounts of repeat infringers.
Please read this section carefully. It affects how disputes between you and Pulse AI are resolved.
Informal resolution first. Before starting an arbitration or lawsuit, you agree to contact us at team@pulseai.studio and give us 30 days to resolve the dispute informally.
Binding arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. Arbitration will take place in the State of Michigan or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class-action waiver. You and Pulse AI agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims or preside over any class or representative proceeding.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.
30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing team@pulseai.studio with your name and a statement that you wish to opt out of arbitration. Opting out does not affect any other provision of this Agreement.
This Agreement is governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.
For questions about this Agreement, contact us at:
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