Privacy
What happens to a call.
Last updated 6 August 2026
Pulse AI LLC ("Pulse", "we") builds AI phone agents that answer calls on behalf of businesses. This page explains what we handle when a call reaches one of those agents, and what we do not.
Who the data belongs to
When you call a business that uses Pulse, you are dealing with that business. They decide what the agent may do and what happens to the record of the call. Pulse processes that information on their behalf, under their instructions.
What a call produces
- A text transcript of what was said, so the business has a record of the conversation and so the agent can be improved.
- The caller's phone number, which the telephone network provides.
- Order or request details the caller gives — for example items ordered, a pickup time, or a question that needs a staff member.
- Call metadata such as start time, duration and outcome.
Call audio
Pulse does not retain recordings of call audio. Speech is converted to text in real time and it is the text that is stored.
What we hold about the business
Separately from calls, running an account means holding the business's own details: the business name and contact information, the name and email of whoever administers the account, the phone numbers assigned to it, and the credentials or tokens that connect it to a point-of-sale or scheduling system. We also record ordinary technical information — sign-in times, IP address, browser, and usage statistics — to operate and secure the service.
Who else is involved
Delivering a phone call needs other companies. We use a telephony provider to carry calls, a speech and language model provider to understand and speak, a payment processor to collect subscription fees, and — where the business has one — its point-of-sale or scheduling system, so an order or request lands where staff already work. Each receives only what it needs to do its part.
We may also disclose information where the law requires it, such as a court order or a lawful government request. If Pulse is ever acquired or merged, account information may transfer to the new owner, and this policy travels with it.
What we do not do
- We do not sell personal information.
- We do not share phone numbers, or any consent collected for calls and text messages, with third parties for their own marketing.
- We do not use one customer's call data to serve a different customer.
- We do not use call content for advertising.
How it is protected
Data is encrypted in transit, account passwords are stored hashed rather than in readable form, and access to production systems is limited to the people who need it. No system is perfect; if a breach affects your data we will tell you and the business concerned promptly.
How long it is kept
Transcripts and call records are kept for as long as the business needs them to run its operation, and are deleted when that business's account is closed or when it asks us to delete them. If you are a caller and want a record about you removed, contact the business you called; if that is not possible, write to us and we will route it.
Your rights
Depending on where you live you may have the right to ask what information is held about you, to correct it, to have it deleted, or to opt out of messages. Send those requests to team@pulseai.studio and we will pass them to the business concerned or handle them ourselves where we are the right party.
Cookies and analytics
The Pulse website and dashboard use cookies to keep you signed in and to remember preferences, and we use analytics to understand how the site is used. That is separate from call data, and call content is never used for advertising.
Children
Pulse is a service for businesses and is not directed at anyone under 18. We do not knowingly collect information from children.
Where the data is
Pulse operates in the United States, and information is processed there. If you use the service from elsewhere, you are sending information to the United States.
Recording notice
Laws about notifying callers that a call is handled by an automated system, or is transcribed, vary by state and country. Businesses using Pulse are responsible for the notice their callers receive, and we will help configure it.
Changes
We may update this policy. If a change materially affects how information is handled we will tell the businesses using Pulse before it takes effect. The date at the top always reflects the current version.
Contact
Pulse AI LLC — team@pulseai.studio